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Information | Process | Technology

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Muttering(s)

Unstructured thoughts, discovered pearls, rants etc.

Bad IT is Worse Than No IT

Love it or hate it, we are all stuck with IT. We tolerate it's faults and frustrations, we often accept less than we would like because some IT is normally better than no IT. But not always.

Customer-facing IT - normally delivered via the Internet, is an exacting art. It must be quick, easy to use, provide up to date information, and above all be reliable and accurate. Recent experience of using the electronic banking system provided by a major UK high street bank, the IT division of which would be a FTSE 100 entity in it's own right if separated out, has reminded me that however hard an organisation strives to present its qualities, attributes and values to the customer, all that effort can all be swept away in moments through bad IT.

Read more: Bad IT is Worse Than No IT

The Google Phone

Like many technologists, I enjoy gadgets. So when the man who supplies our phones in the UK, Simon Davis of Business to Business Telecoms, asked if I would like to try the new T-Mobile G1, the first phone to use Google's Android software, I jumped at the chance, and a few days later I had a brand shiny new G1 in my hands, with Simon's apologies because it was in "drug dealer white" !

Read more: The Google Phone

At last! Internet / TV Convergence

Sometimes you feel a fool. As a technologist I have made many long-term predictions about the development of Computing and IT over the years, and history has usually vindicated me. But one prediction has been outstanding for too long, and I had started to think I was wrong.

In 1997 I was consulted by a director of one of the "Big Four" banks in the UK about their strategy for high-volume printing - basically, how should they see the future of the bank statement, should they continue to invest in the big print and mail facilities that send most of us our monthly bank account and credit card statements etc.? Did high-volume statement printing have a future in the Internet Age?

Read more: At last! Internet / TV Convergence

Process Management in the Boardroom

Much as I am reluctant to push the work of another consultant, if you are a CEO or involved in leading a process-centric organisation you would do well to read this article by Mark McGregor. He is right on the button. I don't need to say any more.
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